SHIPPING
Do you offer expedited shipping?
Yes, we offer 1-2 business day shipping. Any order placed after 3pm EST using expedited shipping will be shipped out the following business day. Please note, all shipping timeframes are based on business days. This includes standard shipping, priority shipping, express shipping, and international shipping.
Shipping fees will not be refunded if your order does not arrive in the estimated delivery window. This includes severe weather conditions and COVID-19 delays.
How long does standard shipping take?
Once shipped out, US standard shipping can take up to 3-5 business days to be delivered! For international shipping times, please refer to the shipping page before checkout.
Please note: shipping to Guam, Hawaii, and Puerto Rico can take up to 10 business days.
How long does it take for my item to ship out of your warehouse?
Please allow 2-3 business days for your order to be processed. If you want to ensure your order gets shipped out within 24 business hours of placing your order, please be sure to purchase Priority Shipping! Once your order has been shipped, you will receive an email with the tracking information. We ship out packages Monday-Friday, excluding holidays. We DO NOT ship out packages on weekends.
During Covid-19 shipping delays may occur.
Do you ship outside the U.S.?
Yes, we do!
Please note: Additional fees may apply. djioemparts.shop is not responsible for fees related to international customers paying to receive their packages. This includes customs and duty fees that are charged directly through the carrier.
*If a customer chooses to refuse a package, you will still be responsible for these additional fees charged through the carrier and the initial shipping costs.
Where do you ship out of?
We ship out of Long Island, New York!
Shipping Insurance: Protect Your Purchase
Add insurance to your order to protect from damage, theft, or lost shipments! Please note: in order to purchase insurance, you must check out online, not through our djioemparts.shop app.
Any order placed that is lost without the added shipping insurance at checkout, does not qualify for a replacement.
My package says it was delivered, but I haven’t received it yet. What should I do?
Sometimes the status of delivery will update a bit prematurely. In the meantime, please check with your family members, neighbor or roommate to make sure they didn’t receive your package. Often when a customer can’t find a package it’s usually because someone else brought it in or a neighbor accidentally received it. If that is not the case you can email us at [email protected]!
When you do send us an email regarding a package not being delivered, we will confirm your address with you, as well as ask you to to file a claim with the mail service.
Please note: We will always do our best to assist you when there is a missing package however, after the package has shipped it is in the hands of UPS or USPS to deliver it to you as we do not have any control over the mail service. Any order that is lost and was placed without the added shipping insurance, does not qualify for a replacement.